Significance of Total Quality Management and Doing Right First Time in Promoting Environmental Sustainability

Luis Javier Márquez Figueroa; Jorge Luis García Alcaraz; José Roberto Diaz Reza; Jesús Alfonso Gil López

doi:10.36561/ING.27.6

Autores

Luis Javier Márquez Figueroa Universidad Autónoma de Ciudad Juárez, México https://orcid.org/0000-0002-8285-1911
Jorge Luis García Alcaraz Universidad Autónoma de Ciudad Juárez, México https://orcid.org/0000-0002-7092-6963
José Roberto Diaz Reza Universidad Autónoma de Ciudad Juárez, México https://orcid.org/0000-0002-0099-9171
Jesús Alfonso Gil López Universidad de La Rioja, España https://orcid.org/0000-0002-8180-4769

DOI:

https://doi.org/10.36561/ING.27.6

Palavras-chave:

Gestão da Qualidade Total, Sustentabilidade Ambiental, Modelo de Equações Estruturais, Qualidade, Melhoria

Resumo

Este artigo relata um estudo que analisa um modelo de equações estruturais que relaciona as ferramentas de manufatura enxuta associadas ao controle de qualidade com os benefícios obtidos na indústria maquilhadora de Ciudad Juárez (México). Foi elaborado e aplicado um questionário à indústria regional para obter informações sobre os níveis de implementação da Gestão da Qualidade Total, Fazer Certo da Primeira Vez e sustentabilidade ambiental. As variáveis foram relacionadas por meio de três hipóteses validadas com informações empíricas provenientes de 176 respostas ao questionário. Os resultados indicam que a relação entre Gestão da Qualidade Total e Fazer Certo na Primeira Vez é a mais forte no modelo. Concluiuse que existem evidências estatísticas suficientes para afirmar que estas ferramentas influenciam a sustentabilidade ambiental das indústrias maquilhadoras mexicanas. Portanto, recomenda-se que a alta administração concentre seus esforços no Controle de Qualidade para garantir a sustentabilidade ambiental, focando em sistemas de produção que produzam produtos de qualidade desde a primeira vez, reduzindo desperdícios no processo.

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